Privacy Policy

1. Information We Collect

When you use our website or services, we may collect the following types of information:

2. How We Use Your Information

We use your information to:

• Connect you with the right community resources and programs
• Deliver food packages, hygiene products, and care packages to you
• Help you apply for government programs you may qualify for
• Respond to your questions and requests
• Improve our website and services
• Keep our services safe and prevent fraud

3. How We Protect Your Information

We take your privacy seriously. We use security measures to protect your personal information from unauthorized access, misuse, or loss. This includes encrypted data storage, secure connections (HTTPS), and limited access to personal files. Only authorized team members who need your information to provide services can access it.

4. HIPAA Compliance

When you share health-related information with us, we follow HIPAA (Health Insurance Portability and Accountability Act) guidelines. This means:

• We only collect health information needed to help you
• We do not share your health information without your permission
• We store health information using secure, protected systems
• You can ask to see or correct your health information at any time

5. When We Share Your Information

We do not sell or rent your personal information. We may share your information only in these situations:

• With your permission — when you ask us to connect you with a specific program or service
• With service partners — government agencies or community organizations that help deliver resources to you
• As required by law — if a court or government agency legally requires us to share information
• To protect safety — if there is a risk of serious harm to you or others

6. Cookies and Website Tracking

Our website may use small files called cookies to help your browser remember your preferences and improve your experience. These cookies do not collect personal information. You can change your browser settings to block cookies, but some parts of our website may not work properly without them.

7. Third-Party Links

Our website may contain links to other websites, such as government program pages or donation platforms. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any website you visit through our links.

8. Your Rights

You have the right to:

• Ask what personal information we have about you
• Request that we correct wrong information
• Request that we delete your information (where allowed by law)
• Opt out of any non-essential communications
• File a complaint if you believe your privacy rights were violated

To exercise any of these rights, contact us using the information below.

9. Children's Privacy

Our services are intended for adults and families. If a child under 13 provides personal information through our website, we will delete that information as soon as we discover it. Parents or guardians can contact us to review or remove any information related to their children.

10. Data Retention

We keep your personal information only as long as needed to provide our services or as required by law. When your information is no longer needed, we securely delete or anonymize it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will post the updated date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us: